Refund Policy
We're committed to your satisfaction with our trading education programs. This policy outlines our refund procedures and your rights as a learner at Nextlogicwave.
Eligibility Requirements
Refund requests must meet specific criteria to be processed. We evaluate each request based on program participation and timing.
- Request submitted within 14 days of program start
- Less than 25% of course materials accessed
- No completion certificates issued
- Original payment method still active
- Valid reason provided with documentation
Processing Timeline
We understand that timing matters when you're dealing with financial decisions. Our refund processing follows a structured schedule.
- Initial review completed within 3 business days
- Full evaluation process takes 5-7 business days
- Approved refunds processed within 10 business days
- Bank transfers may take additional 3-5 days
- Status updates provided every 48 hours
Refund Process Steps
Complete our refund form with required documentation and reasoning
Our team evaluates eligibility and verifies account information
You receive approval or denial with detailed explanation
Approved refunds are processed to your original payment method
Important Policy Update - Effective 2025
Starting January 2025, all refund requests must include a brief explanation of your learning goals and how our program didn't meet your expectations. This helps us improve our offerings and ensures fair processing for all students.
Detailed Terms & Conditions
Non-Refundable Scenarios
Certain situations fall outside our standard refund policy. These typically involve significant program engagement or completion of key milestones.
Refunds are not available for students who have completed more than 25% of their enrolled program, downloaded certification materials, or participated in live trading sessions. Additionally, promotional pricing and scholarship recipients follow different refund schedules.
Partial Refund Options
We recognize that sometimes circumstances change after you've started learning. In specific cases, we may offer partial refunds based on program completion percentage.
Students who have accessed between 25-50% of materials may qualify for a 50% refund. Those who've completed 50-75% might receive a 25% refund for exceptional circumstances like medical emergencies or job relocation.
Payment Method Considerations
Your original payment method determines refund processing time and available options. Credit card refunds typically process fastest, while bank transfers may require additional verification steps.
For payments made through third-party services, refunds follow their respective processing schedules. International payments may incur currency conversion fees, which are deducted from the refund amount.
Appeal Process
If your initial refund request is denied, you have the right to appeal within 30 days. Appeals must include additional documentation or clarification of circumstances not previously considered.
Our appeals committee reviews cases independently and provides final decisions within 14 business days. This process ensures fair evaluation of unique situations that may not fit standard policy guidelines.
Need Refund Assistance?
Our student services team is here to help guide you through the refund process and answer any questions about your specific situation.